Pet Travel Transport is a Florida pet shipping company that does two quite different jobs: it drives pets across the United States by road, and it arranges international air relocations. It is the transport arm of an older business, Pet Travel Inc, which has been helping owners travel abroad with pets since around 2000. If you searched "Pet Travel Transport reviews", this page sets out what the company offers, which credentials it lists, what the public record shows, and where we would still ask questions before booking.
Canine Cab has no business relationship with Pet Travel Transport. For the wider field, see our pet transport companies hub.
Who Pet Travel Transport is
The company lists its office in Oakland Park, Florida, near Fort Lauderdale, at the same address as the Pet Travel Store, a sister business that sells travel crates and supplies. Its website says the transport division has been operating for more than 15 years, and that the parent business has been in pet travel since 2000. The Better Business Bureau profile for Pet Travel Transport, LLC gives a business start date of 2011, which is consistent with that timeline.
That family of businesses is worth understanding. Pet Travel Inc is best known for its country-by-country pet import guides and paperwork help. Pet Travel Transport is the part that physically moves animals, by road inside the US or by air through partner airlines and agents abroad.
Services offered
- Domestic ground transport. Private and semi-private road trips to any point in the continental US, plus meetups at the US and Canada border.
- Domestic air transport. Booking pets on flights within the US where airlines still accept them.
- International air relocation. Moving pets abroad or into the US, including document preparation through the sister company.
- Door to door service that combines pickup, the flight and delivery.
- Private jet charter and commercial airline courier options for owners who want a person to fly with the pet.
The company also says it moves more than cats and dogs, listing birds, ferrets, sugar gliders, turtles, reptiles, fish and pigs among the animals it has driven. That is unusual. If you are moving an exotic pet, our exotic pet transport guide explains why species experience matters more than the usual credentials.
How the ground service works
The ground service is described in detail on the company's ground transport page. The points that stand out:
- Trips are private or semi-private rather than large shared runs. The company says it avoids big cargo vans and uses minivans and similar vehicles.
- Drivers work as two-person teams, which lets one rest while the other drives and keeps the trip moving.
- Pets come out of their crates about every four hours to stretch, exercise and drink, and owners get updates every three to four hours.
- Vehicles are temperature controlled year round.
- Drivers are described as long-term employees rather than contractors found through a broker, each carrying a $1 million insurance policy.
- Expedited cross-country trips can take about three days, weather permitting.
The company says its drivers have moved more than 2,700 pets over more than 3,000,000 miles across six years. Team driving and a four-hour exercise rhythm are both good signs. They are also exactly the kind of claims you should have written into your booking confirmation, so you have something to point to if the trip runs differently.
| What you need to know | Pet Travel Transport |
|---|---|
| Base | Oakland Park, Florida |
| Parent or sister business | Pet Travel Inc and the Pet Travel Store |
| Ground service | Private and semi-private, two-driver teams, nationwide plus Canada border meetups |
| Air service | Domestic and international, door to door, courier and charter options |
| USDA | Says it is a registered USDA Class H intermediate handler |
| IPATA | Says it has been a member since 2012 |
| BBB | A+ rating, not accredited, no complaints closed in the last three years at our check |
| Published prices | None, quote required |
Credentials
Pet Travel Transport is one of the better-credentialed smaller operators we have looked at, at least on paper. It says it is registered with the USDA as a Class H intermediate handler and that its drivers are USDA certified. It also says it has been a member of the International Pet and Animal Transport Association since 2012. IPATA keeps a public directory of member pet shippers, which is the fastest way to confirm membership is current.
On USDA status, our USDA certified pet transport guide explains the classes and how to look up a registration. A Class H intermediate handler registration fits a company that receives and holds animals in connection with air shipments. Ask the company which registration covers its ground trips, and ask for the number so you can check it yourself. That is a standard question, and a well-run company will answer it in one email.
Pricing
Pet Travel Transport does not publish prices. Its ground page describes its rates as very reasonable and says they are often well below competitors, and it lists discounts for flexible dates, multiple pets, and a long list of groups including military, police, teachers, seniors and medical workers. Those discounts are worth asking about. Without published figures, compare your written quote with the ranges in our dog shipping cost guide, where private ground transport commonly runs from about $1 to $1.60 per mile and shared or semi-private service lower.
For international moves, the price will depend far more on the destination's import rules, the airline and the crate size than on the shipper's fee. Ask for a quote that separates the shipper's fee, the airfare or cargo charge, and the vet and government endorsement costs.
What customers say
The company's own reviews page collects hundreds of testimonials, and the themes in them are consistent: friendly staff, quick responses and drivers who clearly like animals. Independent signals are smaller but clean. The BBB profile for Pet Travel Transport showed an A+ rating with no complaints closed in the last three years when we checked, though the company is not BBB accredited and the profile carried no customer reviews. Its Yelp listing in Oakland Park had only a single review at the time of our check.
So the honest summary is a clean record on the platforms we checked, but not a large independent sample. Ask the company for two or three recent customers on a route similar to yours.
Using Pet Travel Transport for an international move
For a move abroad, the shipper is only one part of the job. The destination country's import rules decide the timeline, and some rabies-free countries require a blood titer test and a waiting period that can stretch the process to six months or more. Pet Travel Transport's sister company publishes country import guides, which is a useful starting point, but the official government page for the destination country is the final word. Our guide to pet relocation covers how international moves fit together.
When you ask for an international quote, request a written list of who does what: who books the vet appointments, who prepares the export health certificate, who arranges USDA endorsement, and who meets the pet at the destination airport and clears customs. A good shipper will hand you that list without being asked. If any step is left vague, assume it is your job until someone confirms otherwise in writing.
Questions to ask before you book
- Is my ground trip private or semi-private, and how many other pets will share the vehicle?
- Will the two drivers named on my booking be company employees?
- Which USDA registration covers your ground transport, and what is the number?
- Can I see the insurance certificate covering my pet during the trip?
- Which discounts apply to my move, and are they in the written quote?
Honest pros and cons
Pros
- Both ground and international air under one roof, useful for a move that mixes the two.
- Two-driver teams and a stated four-hour exercise rhythm on ground trips.
- Drivers described as employees, not broker-found contractors.
- Stated USDA registration and IPATA membership.
- Willing to move exotic pets as well as cats and dogs.
- Clean BBB record at our check.
Cons
- No published pricing, so comparison takes a quote.
- Small pool of independent reviews beyond the company's own testimonials.
- The relationship between the several Pet Travel brands can be confusing when you are reading reviews.
- Ask which USDA registration covers ground trips, since the listed class fits air handling.
Who it fits
Pet Travel Transport is a sensible quote for an owner in or passing through Florida and the Southeast, for a move that includes an international leg, or for an exotic pet that most ground transporters will not take. The team-driving model also suits long cross-country runs where speed matters.
If you want a large international relocation firm with a big claims history, compare it with the Happy Tails Travel review, another long-running full-service company. For a purely domestic road move, our best ground pet transport companies guide lists the alternatives.
Is Pet Travel Transport legit?
Yes, on the available evidence. It has a physical Florida address shared with a long-running sister business, a BBB profile dating its start to 2011, a stated IPATA membership you can check in the public directory, and a detailed, specific description of how its ground service runs. Verify the USDA number and insurance certificate as you would with any transporter, using the checklist in our guide to choosing a pet transport company.
How we sourced this review
We used the company's own website and ground service page, its BBB profile, its Yelp listing, and the IPATA directory as the place to confirm membership. We did not book a trip, and the company has not paid or contacted us. Services and prices change, so confirm every detail in writing.